Delivery options

How will your order be delivered?

To offer you the most cost-effective delivery services, we partner with many shipping companies, such as DHL, UPS, FedEx, DPD, GLS, postal services, and others.

Couriers Logos

Delivery options:

As standard, the goods are delivered by road (truck) or by air (plane), depending on where you are located (on which continent, country).
Of course, the goods can be delivered by express courier services if you wish.
Our deliveries are always insured.

We will be in contact before delivery and will arrange the shipping method you prefer. The decision is always yours.

Freight charges

The calculation of shipping costs depends on:

Тhe parameters of the shipment (weight, height, width, and length of the package)
The distance between the location of the sender and the recipient
The type of transportation service (by road or by air, standard or express delivery)
The insurance expenses.

We will inform you in advance about these expenses and will proceed with the shipping organization only after your approval. And on the fair price.

Goods delivery and Parcel tracking

As soon as we receive your payment, we will arrange the delivery of your shipment and notify you by email of the forwarder's name and the waybill number. This will allow you to track your shipment via the forwarder's website.

Note: Please do not ask for this information in addition. This could be classified as spam and causes unnecessary logistics overhead.

Delivery Dates and Shipping

Please note that transport and logistics time, as well as Customs procedures time, when applicable, are out of ACOM's control. I.e., ACOM bears no responsibility for delivery delays or delivery times in general.

Country-specific Customs regulations

Due to every country-specific Customs regulations, additional import taxes/duties may apply and must be paid by the customer through their customs agent before the goods are received. It is the customer's obligation to be informed about these regulations and to follow them.

Note: The above does not apply to EU member states, as the ACOM delivers and invoices all its goods and services from Bulgaria.

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